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This Privacy Policy explains how Kenya Dream Holidays collects, uses, stores and shares personal information when you visit our website, request a quotation, make a booking or communicate with us. By using our website or services, you acknowledge the practices described in this policy.
We may collect your name, email address, telephone number, nationality, travel dates, destination preferences, number of travellers, accommodation preferences, dietary or accessibility requirements, passport details where required for booking, and any information you provide through forms, email, telephone or messaging services. We may also collect technical information such as IP address, browser type, device information, pages visited and referral source.
We use personal information to prepare quotations, confirm reservations, arrange transport and accommodation, issue travel documents, communicate updates, provide customer support, improve our website and services, prevent fraud, meet legal obligations and respond to enquiries. We do not use personal information for purposes that are incompatible with the reason it was collected.
Depending on the circumstances, we process information because it is necessary to perform a booking contract, take steps requested before a booking, comply with a legal obligation, pursue legitimate business interests such as service improvement and fraud prevention, or because you have given consent. You may withdraw consent at any time where processing depends on consent.
To arrange travel services, we may need information about every traveller in a booking. The lead traveller is responsible for ensuring they have permission to provide information belonging to other members of the group. Some suppliers may require passport, date-of-birth, health, dietary or mobility information to deliver the requested service safely and correctly.
Payments may be processed by banks, card processors, mobile-money providers or other payment partners. Kenya Dream Holidays does not normally store complete card details. Payment providers process financial information under their own privacy and security terms. We may retain transaction references, invoices and payment status records for accounting, fraud prevention and legal compliance.
Our website may use cookies and similar technologies to remember preferences, support website functions, measure traffic and understand how visitors use the site. You can control cookies through your browser settings. Disabling some cookies may affect website functionality. Analytics information is generally used in aggregated form to improve performance and content.
We may share information only where necessary with airlines, hotels, lodges, camps, transport providers, guides, parks, excursion operators, payment processors, technology providers, professional advisers, insurers or government authorities. We do not sell or rent personal information. Service providers are expected to use information only for the agreed service or as required by law.
Travel arrangements may require information to be sent to suppliers or authorities outside Kenya. Data-protection standards may differ between countries. Where appropriate and reasonably available, we use contractual, technical or organisational safeguards and limit the information shared to what is needed for the booking.
We keep personal information only for as long as reasonably necessary for bookings, customer service, accounting, legal obligations, dispute resolution and fraud prevention. Retention periods vary according to the type of record and applicable requirements. Information that is no longer required is securely deleted, anonymised or archived with restricted access.
We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No website, email or internet transmission can be guaranteed completely secure, so travellers should avoid sending unnecessary sensitive information through unsecured channels.
Subject to applicable law, you may ask to access, correct, update or delete personal information, restrict or object to certain processing, withdraw consent, or request a portable copy of information you provided. Some requests may be limited where records must be retained for legal, contractual, safety or fraud-prevention reasons. We may need to verify your identity before completing a request.
We may send travel offers, newsletters or updates where you have requested them or where permitted by law. You may unsubscribe at any time by using the unsubscribe option in a message or contacting us. Service messages relating to an enquiry or confirmed booking are not marketing and may still be sent where necessary.
Our services may include family travel, but booking requests must be made by an adult. We do not knowingly collect personal information directly from children for independent marketing. Information about a child should be provided by a parent, guardian or authorised adult and only where required for the travel arrangement.
Our website may link to external websites, social-media platforms or service providers. Their privacy practices are controlled by their own policies, and Kenya Dream Holidays is not responsible for how third parties collect or use information after you leave our website.
We may update this policy to reflect changes in our services, technology, suppliers or legal requirements. The revised version will be posted on this page with an updated effective date. Material changes may also be communicated through an appropriate notice.
For questions, requests or concerns about this Privacy Policy or your personal information, contact us:
This policy is intended to explain our general privacy practices. Package-specific forms, supplier notices or payment-provider policies may provide additional information for a particular service.
